Reference

How nn55 Handles Its Legal Obligations

These terms set out your rights, our obligations and the rules that govern every account on nn55 — from account creation through to how your data is stored and how disputes are handled.

Jurisdiction-dependent accessAccount data retention policyCookie and tracking noticeUser rights and contact pathsPakistan-eligible regions only
nn55 How nn55 Handles Its Legal Obligations
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and data handling sit at the centre of how nn55 is built. Here is what that looks like in practice — from how we store your information to how you can request changes.

Data Storage and Retention We store account data, transaction records and login history for the period required by our operational obligations. You can request a summary of what we hold by contacting support with your account ID.
Cookie and Tracking Policy nn55 uses session cookies to maintain your login state and functional cookies to remember your lobby preferences. No third-party advertising cookies are set without your awareness at login.
Account Security Practices Login uses an OTP sent to your registered mobile number. We recommend not sharing your OTP with anyone, including contacts claiming to be support staff — our team will never ask for your PIN or full OTP.
Requesting Changes or Deletion To update personal details, close your account or request data deletion, log in and go to Account Settings, or raise the request through live chat with your account ID ready.
POLICY CONTACT

Reach Us on Legal or Account Questions

If you have a question about your rights under these terms, want to request a copy of data we hold on your account, or need to raise a dispute about a JazzCash or Easypaisa transaction, our support team is the right first step. Use the channels below to get a response specific to your account.

Team online

Live Chat

Open the chat widget from any page on nn55. Describe your legal or account query clearly and a support agent will respond with account-specific detail.

Email Support

Send your query to our support address with your account ID and the transaction reference if your question relates to a JazzCash, Easypaisa or Raast payment.

Account Help Centre

Log in, go to Account Settings and select Help. From there you can raise a formal request for data access, account review or terms clarification directly on your profile.

Frequently Asked Legal Questions

Real questions about your rights, our data practices and how disputes are handled on nn55. If your question is not here, our support team can answer it via live chat or email.

Access depends on local law and is available only in eligible regions. When you create an account, you confirm your region qualifies. Check current eligibility via the platform before funding your wallet.

We collect your registration details, login history, device information and transaction records including JazzCash, Easypaisa and Raast payment references. This data is used for account management and fraud prevention.

Yes. Contact support via live chat or email with your account ID and request a data summary. We will respond through the same channel with what we hold on your profile.

Log in and raise the dispute through Account Settings, or contact live chat with the transaction date, amount and payment reference. We review transaction records and respond with account-specific detail.

Closing your account triggers a standard data retention period after which personal data is removed. Transaction records may be retained longer where required by our operational obligations. Request full detail via support.

We do not sell your data. Third-party sharing is limited to service providers who operate under data agreements with us, and to cases where disclosure is required under applicable law in your eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.